Organisation Development

I believe great team work delivers awesome customer service and makes a difference to an organisations success.  

Please contact me on 0785 0880 547 or carrie@womanofmanybusinesses.co.uk

Why it Matters?

If you think you have toxic teams in your organisation ask yourself ‘what are we assuming about the people in the team that means we won’t intervene to improve the team environment?’

I believe that it is people who make an organisation successful.  You might have individuals within a team, teams or even whole departments that represent a war zone rather than a community of people all working toward the same goal.  Your organisation relies on individuals working together with each other to operate successfully.

Team Building

I will work with your teams to help them to be more effective.  Focusing on key skills and thinking environment behaviours that enable individuals and teams to collaborate with the goal to achieve organisational purpose such as; improving understanding, resource sharing, knowledge and capability building and valuing the contribution others make.

Continuous Improvement

I create the environment to mobilise and energise leaders and employees to identify problems, seek opportunities, set success criteria and take action to solve problems as part of their day to day activity. I focus on helping the manager to create an environment which enables and empowers individuals to;

Customer Service Excellence

I design and deliver interventions that will improve the interaction and communication among different groups and functions within the organisation which will address customer service breakdowns and develop the organisations internal capability to solve service issues.  The focus of the interventions is on developing behavioural competency to deliver Right First Time Customer Service Excellence.